Complaint Procedure
At LivingAscot we strive to give our clients outstanding customer service. In the unlikely event that you’re not satisfied with the service provided by one of our agents, please follow the steps below.
Step 1
Fill out the form below and our manager will contact you within 1 working day.
Step 2
If you are still not satisfied with the results, you can contact our Director. The Manager will be able to provide contact information. You will then receive a written acknowledgment of your complaint within 1 working day. In the meantime, a fully extended investigation will be undertaken by our Director and team. Once the process is complete, we will provide you with a written response of the outcome within 5 working days. In the case of any delays, we will notify you prior, with a detailed explanation of the situation.
Step 3
LivingAscot is built on client relationships and bespoke services. We will aim our highest to solve the matter quickly. Nonetheless, if you remain discontented with the outcome of the investigation, you can refer your complaint to the relevant Government Department for further steps.